Privacy Policy

PRIVACY STATEMENT

Information We Collect

We collect personal information that you voluntarily provide when you create an account, place an order, contact customer service, or participate in promotions.

This may include your name, email address, phone number, billing and shipping address, and payment information required to complete your purchase.

We also automatically collect certain information about your device and browsing behavior, including IP address, browser type, pages visited, and interactions with our website through cookies and similar technologies.

How We Use Your Information

  • Process and fulfill orders
  • Communicate with you about your orders and inquiries
  • Provide customer support
  • Send marketing communications (if you opt in)
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain security

Sharing Your Information

We do not sell your personal information for monetary value. We may share your information with trusted service providers to operate our business and fulfill your orders, including:

  • Shopify (our ecommerce platform)
  • Payment processors (such as Braintree, PayPal, and credit card providers)
  • Shipping carriers and fulfillment partners
  • Marketing and analytics partners such as Meta, Google, and email/SMS platforms
  • These partners only use your information as necessary to perform their services on our behalf.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant advertising.

You may adjust your browser settings to refuse cookies; however, this may affect certain features of the website.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Limit or object to certain data processing activities
  • Do Not Sell or Share My Personal Information

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information.

Jantzen does not sell personal information in the traditional sense. However, we may share certain information with advertising and marketing partners to deliver personalized ads and improve your shopping experience.

This type of sharing may be considered “sale,” “sharing,” or “targeted advertising” under applicable laws.

You can opt out of this type of data sharing at any time by contacting us at cs@jantzen.com.

We also honor Global Privacy Control (GPC) signals where required by law.

Data Security

We use industry-standard security measures, including encryption and secure systems, to protect your personal information. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, our team is here to help.

Email us at cs@jantzen.com

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Return Policy

We hope you love your order. If something isn’t quite right, we offer free and easy returns for eligible items.

Return Window:

Eligible items may be returned within 30 days of purchase.

Item Condition:

Returned items must be unused, unworn, unwashed, and in original condition with all hangtags and protective panty liners attached.

Return Options:

Eligible returns will be refunded to the original form of payment.

Additional Return Information:

To start a return, please click the link in your order confirmation email.